General FAQ's

How do I know that Affinity Insurance Services is a company I can trust?
Affinity Insurance Services, Inc., is a subsidiary of Aon Corporation. Aon Corporation is a family of brokerage, consulting and consumer insurance companies providing innovative solutions for diverse businesses through global distribution networks and is the world's second largest insurance services provider. Aon offers innovative risk management, insurance services and consulting solutions for healthcare, commercial and industrial enterprises, financial institutions, insurance organizations, municipalities and individuals.

Companies known for prompt, personal, and responsive service underwrite the Affinity-administered insurance plans offered on this site.

I just applied for coverage. When will this coverage become effective?
Your coverage will begin on the 1st of the month coinciding with or next following the date your application is approved, provided the required premiums are paid.

Do I need to send a payment with my application?
No. Do not send payment with your application. You will receive your first bill along with your certificate of insurance.

Is there a grace period for renewal payment?
In most cases, your payment is due on or before your renewal date. Your first notice of renewal is typically sent to you 60 days prior to your renewal date. If payment is not received by your renewal date, we unfortunately have no choice but to cancel your policy for non-payment. Please review your certificate of insurance for more details.

If I have other questions, what should I do?
A more complete description of each product is available on this website in our Insurance Products section. If you have other questions, please call our friendly, knowledgeable customer service representatives at 1-800-539-9285 or request information by completing our online request form.